Across
- 7. This is what we call the email you send your client on a call to connect you to them for follow up.
- 8. This is the tool we use to ensure correct spelling and punctuation.
- 9. Every call should end in "Is there anything else I can assist with?" True or False?
- 10. Show your customer you ___ to build trust and a rapport.
- 11. ____ when you dial!
- 12. This is the acronym for Service Level Agreement - which is the agreement with our clients that we will respond to them within 24 business hours.
- 13. This is our Quality Lead who audits calls and emails weekly.
Down
- 1. Any time a customer calls or writes in about an issue with their purchase, we ALWAYS ______ for the inconvenience.
- 2. We lead with a customer-____ mindset in all of our customer interactions.
- 3. These are what we use when we craft an email to a customer to ensure we hit all quality points.
- 4. Use this vocal technique on calls to show enthusiasm and engagement.
- 5. We always ask before we put a customer on hold and then thank them for holding. True or False?
- 6. It's ok to just let the customer look for their order number. True or False?