Across
- 3. Keep (blank)
- 4. Grade your (blank) to suit your counterpart
- 6. Be structured and (blank)
- 9. (blank) frequently
- 10. Be (blank)and friendly
- 11. Use (blank) effectively and often
- 12. Use (blank) listening
Down
- 1. Make sure that your verbal and non-verbal (blank) agrees
- 2. Aim for (blank), not debate
- 5. (blank) frequently
- 7. Invite (blank) , don’t just expect it
- 8. Know (blank) to know others