Cross Word

2. Confidential information should never be disclosed on social media, nor should official company opinions be presented without prior approval.
4. We take any breach of our social media policy seriously and will investigate promptly.
9. When dealing with sensitive topics, we exercise great care for protection.
10. Responding in a timely and respectful manner is vital when interacting with others.
12. FWD values the unique attributes of all employees and customers, and promotes a culture of respect at all times.
14. Exercise good judgment - be mindful of how you represent yourself on online social networks.
15. Exercise caution when using emoticons, as they can suggest a more lighthearted message.
17. We anticipate our third party business partners to uphold the highest standards of professionalism and to ensure adherence to all applicable laws and regulations while acting on our behalf
19. At FWD, we welcome fresh ideas and encourage speaking up to promptly report any misconduct.
20. We are committed to fostering a positive and inclusive online environment.
21. Review our social media policies annually

1. We use every situation we encounter as a guide.
3. Our social media portal is available for accessing resources and updates.
5. Individuals in public positions are not the only government officials we should be aware of.
6. Avoid making any personal posts that directly or indirectly reference FWD.
7. Before posting, consider your words - comments and tone can easily be misunderstood.
8. Help protect our reputation by following our social media policies.
11. Unauthorized materials are prohibited in both online and offline sales activities, as per company policy.
13. FWD is cultivating a culture of integrity where doing the right thing is paramount.
16. FWD employees are expected to maintain professionalism at all times, including during instant messaging.
18. Honesty and transparency are key in our online communications.