Across
- 3. black dose of dopamine
- 4. once made, often forgotten
- 6. worn by Britney + agents alike
- 7. anagram of silent
- 11. cat expressing contentment
- 13. drives you to the right decisions
- 14. summit or meeting
- 15. most important soft skill for agents
- 17. cat expressing discontentment
- 18. they like to chat
- 19. the 'e' makes it digital
Down
- 1. the 'p' in NPS
- 2. day of the week associated with Roman God Mercury
- 4. make for the individual
- 5. spotted cat that doesn't change
- 8. The "___" 70s Disney film
- 9. links
- 10. perfect CSAT score
- 12. operator's original tool
- 16. amicable
- 17. body part, executive