Across
- 3. An automated dial-in system to assist clients with their needs
- 5. Term that describes your customer's feedback about their experiences for your products or services
- 7. Type of Account in a bank which is a form of non-interest bearing demand deposit
- 8. Score that indicates how likely your customers are to recommend your product or service to others
Down
- 1. Autonomous institution under RBI that lays down code of commitment for banks
- 2. Taking action to create a value for someone else
- 4. Floating rate with defined frequency of reset
- 6. Customer satisfaction is a step ______ customer service