Across
- 2. A sudden disruption in normal service
- 4. A development loop used in Agile or Scrum
- 6. Delay before a network transfer begins
- 9. To move code from development to production
- 11. Step-by-step problem-solving process
Down
- 1. Period when service is unavailable
- 3. Reverting to a previous version in production
- 5. Protecting data by converting it into unreadable format
- 7. A system that blocks unauthorized access to networks
- 8. Process of moving an issue to a higher support level
- 10. Performing tasks without manual intervention
- 12. Agreement on service response time