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Across
  1. 5. Part 1 of the Performance Optimizer
  2. 6. Don't know what to pay your implementation team? You could really benefit from access to our Professional Services ____ Study
  3. 8. The home city of our new TSIA conference in Spring 2026
  4. 10. Happens when success and sales work hand in hand
  5. 11. _______ Strategy Review
  6. 14. The research area prescribed when wanting to harmonize the service portfolio
  7. 15. Last Name of TSIA Sr. Director of Managed Services Research
  8. 16. The E in APLAER
Down
  1. 1. Last name of the researcher who is soon retiring
  2. 2. The single greatest disruption to the tech industry, ever. Via JB Wood
  3. 3. A "competitor" famous for the "magic quadrant"
  4. 4. The P in APLAER
  5. 7. Membership organization has divided our pods into verticals called these
  6. 9. TSIA is in the business of finding common ___ to common problems
  7. 12. The last name of the new VP of Customer Success
  8. 13. First name of keynote speaker focused on organizational culture