Across
- 3. Method to identify the underlying cause of a problem
- 4. Toyota’s system that integrates Kaizen, Just-in-Time, and Jidoka.
- 7. The ultimate goal shared by TQM and Kaizen: Customer ____.
- 9. Famous TQM pioneer, known for quality improvement in post-WWII Japan.
- 10. A Japanese business philosophy of small, continuous improvements.
Down
- 1. Coca-Cola’s failed innovation in 1985
- 2. A core TQM principle: Prioritizing ______ needs
- 5. Coca-Cola’s campaign printing names on bottles
- 6. Toyota’s Kaizen emphasizes empowering ______
- 8. Visual alert system at Toyota used for real-time problem detection.