Across
- 2. customer comments about their experience
- 4. a guide of actions to take in challenging situations
- 6. greeting to incoming customers
- 8. person in charge at work
- 12. customer of a hotel
- 13. rules for customers and staff to follow
- 14. area where guests are checked in
- 15. final outcome of handling an issue
Down
- 1. rate a business based on your experience there
- 3. an objection to something that is not up to normal standard
- 5. verbal and non-verbal interactions with customers
- 7. assistance given to customers
- 9. the ability to see things from someone else's perspective
- 10. a positive tone and language towards customers
- 11. help provided to improve a customer's experience