Crossword 1

1. must be 5-7 digits, non-consecutive, and non-repeating.
4. this tool should be used on every call during verification.
6. should always be offered when a customer is paying the balance in full on the account.
9. required process if a customer calls and wants a credit for overages.
10. when a customer wants to transfer a line from one AT&T account to another.
11. charges that you will receive if you change the rate plan in the middle of a billing cycle.
12. tool used to review the bill, call detail information, etc.
13. tool used to make a payment on the account.
16. manager that has the same privileges on the account as a day to day.
17. upgrade option that requires a customer to pay monthly installments for a device.
18. device that the customer owns.

1. when a customer wants to transfer a current AT&T number to another carrier.
2. type of SIM used for a Samsung Galaxy S6.
3. plans that can be added when a customer is traveling internationally.
5. chat used to update profile discrepencies with SSO.
7. third party device insurance.
8. rate plans that cannot be added back to an account once removed.
11. tool that you will use to add a line and make most changes to an account.
14. self-service option that is used by BAN Admin, among others, for account maintenance.
15. type of billing that bills one month in advance.