Crossword

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Across
  1. 5. Allows drivers to say when they are willing to make deliveries
  2. 6. The % of orders delivered ontime (within the delivery window)
  3. 9. Driver for Door Dash
  4. 10. Contact person for stores regarding driver issues
  5. 11. A company that specializes in the very last step to getting products delivered to the customers’ doorstep
  6. 13. No-contact delivery or the customer was not home to receive the order
  7. 14. When a driver cancels an order prior to delivery
Down
  1. 1. Handles market level Walmart.com order issues
  2. 2. Defines and runs incentives in Spark markets as well as handles driver behavioral concerns and escalations
  3. 3. Two orders under a single trip ID
  4. 4. Handles region level Walmart.com order issues
  5. 7. Contact delivery where the customer is home to receive the order
  6. 8. The % of total orders delivered by Spark (Formula - # of orders delivered by Spark/Total # of orders)
  7. 10. Handles Spark Partner Driver background check, bank account setup, general HR functions, motor vehicle records, onboarding, and tax issues
  8. 12. A delivery service provider who serves the southeast