Crossword 4

1234567
Across
  1. 2. Monitoring and managing a project's progress
  2. 6. Document outlining step-by-step procedures
  3. 7. Process of moving goods and services from production to consumption
Down
  1. 1. System for managing customer relationships
  2. 3. Systematic examination of a product or service to ensure it meets specified requirements
  3. 4. Process of transforming inputs into outputs
  4. 5. Key point in a supply chain where goods are received and shipped