Across
- 5. Vaccine for Covid
- 9. the line indicating the limit or extent of something
- 15. Its stands for employee last day
- 16. an optical instrument that captures a visual image.
- 17. It contains a detailed description of the employee's salary components paid and deductions for a specified time period, usually a month.
- 18. the place inside the entrance of office building where guests or visitors go when they first arrive
- 20. This is an agent who manages both inbound and outbound calls, along with applications, as per the requirements
- 23. Leave againt working on holidays
- 24. is a method of exchanging messages between people using electronic devices
- 27. is the process of removing heat from an enclosed space to achieve a more comfortable interior environment
- 28. The calls that are made by agents to customers
- 29. Recording It is a technology that enables call centers to capture and record all customer and agent telephony interacti
- 30. They have lockers and needs________to open
- 31. the ability to imagine how another person is feeling and so understand his/her mood
- 34. A screen which visualizes all the detailed information.
- 35. a type of food service location within an office in which there meals are served to the people who work or study there
- 37. Its an project we all work for.
- 39. This is the person in a call center who provides additional support
- 40. These People are responsible for cleaning and reporting any safety hazards to manager in charge
- 43. 2020 was year of
- 44. an organized occasion when a number of people come together in order to discuss or decide something
- 45. the account were employee and employer contributes
- 46. The decision that two or more people have made together on paper.
Down
- 1. Company that has its offices in other counteries as well
- 2. Employees of companies got this due to covid
- 3. someone who works at your own level
- 4. things you are good at are called as your
- 6. To work extetending shift hours
- 7. people who build, test, install, repair, and maintain hardware and software within organizations
- 8. Police, Doctors were called as _______________ worker
- 10. A call that is unable to be completed because of a busy condition.
- 11. The _____________ has all the departments- HR, Operations,Finance, Accounting, Administration etc
- 12. A person who isn't experienced
- 13. brigade They put out the fire
- 14. The process of aligning performance with the prescribed quality level to achieve the desired goals.
- 19. The person who requires help is _______________ Person
- 20. Business Process Outsourcing
- 21. This is an individual at a call center who is appointed for answering customer calls
- 22. Leavees taken with piror intimation
- 23. We had lockdown due to ______
- 25. Person who is ready to take calls.
- 26. Piece of Content
- 29. The total amount/Money companys puts on every single employee
- 32. Something on national level
- 33. Month of 1st lockdown
- 35. a set of rules or principles or laws
- 36. Headquater at
- 38. hear with intention
- 41. Person who takes escalarted calls
- 42. make yourself fit in/ for