Across
- 3. Company that has its offices in other counteries as well
- 5. This is an individual at a call center who is appointed for answering customer calls
- 6. 2020 was year of
- 8. Leavees taken with piror intimation
- 9. This is an agent who manages both inbound and outbound calls, along with applications, as per the requirements
- 10. hear with intention
- 12. Person who is ready to take calls.
- 13. A call that is unable to be completed because of a busy condition.
- 16. Employees of companies got this due to covid
- 18. a set of rules or principles or laws
- 23. Its stands for employee last day
- 24. A screen which visualizes all the detailed information.
- 25. This is the person in a call center who provides additional support
- 26. The total amount/Money companys puts on every single employee
- 28. the place inside the entrance of office building where guests or visitors go when they first arrive
- 29. Its an project we all work for.
- 31. These People are responsible for cleaning and reporting any safety hazards to manager in charge
- 33. someone who works at your own level
- 34. Police, Doctors were called as _______________ worker
- 38. The calls that are made by agents to customers
- 39. Leave againt working on holidays
- 41. We had lockdown due to ______
- 42. Person who takes escalarted calls
- 44. the ability to imagine how another person is feeling and so understand his/her mood
- 45. things you are good at are called as your
- 46. Piece of Content
Down
- 1. The decision that two or more people have made together on paper.
- 2. is a method of exchanging messages between people using electronic devices
- 4. Something on national level
- 7. an optical instrument that captures a visual image.
- 8. It contains a detailed description of the employee's salary components paid and deductions for a specified time period, usually a month.
- 11. It is a technology that enables call centers to capture and record all customer and agent telephony interaction
- 14. Business Process Outsourcing
- 15. is the process of removing heat from an enclosed space to achieve a more comfortable interior environment
- 17. A person who isn't experienced
- 19. The person who requires help is _______________ Person
- 20. make yourself fit in/ for
- 21. The _____________ has all the departments- HR, Operations,Finance, Accounting, Administration etc
- 22. Vaccine for Covid
- 24. the line indicating the limit or extent of something
- 27. brigade They put out the fire
- 30. Headquater at
- 32. the account were employee and employer contributes
- 35. Month of 1st lockdown
- 36. The process of aligning performance with the prescribed quality level to achieve the desired goals.
- 37. They have lockers and needs________to open
- 38. To work extetending shift hours
- 39. a type of food service location within an office in which there meals are served to the people who work or study there
- 40. an organized occasion when a number of people come together in order to discuss or decide something
- 43. people who build, test, install, repair, and maintain hardware and software within organizations