Across
- 3. Technical support service for users.
- 7. Center handling inbound and outbound calls.
- 8. Keyword with # symbol on social media.
- 10. Time agents spend not handling calls (breaks, training).
- 11. Comparing metrics to industry standards.
- 12. Microsoft interface linking apps to telephone services.
Down
- 1. Center monitoring and managing telecom networks.
- 2. Metric scoring customer loyalty from 0 to 10.
- 4. Call that fails due to network congestion.
- 5. Selling products/services via phone calls.
- 6. Time Time a device maintains an active call on a single battery charge."
- 9. Agent working remotely from home.