Across
- 5. Focus on the end result, or ______, to fix an issue, not on the problem.
- 7. Being ____________ will help you handle the unexpected.
- 9. Our value of being ________ embodies a proactive approach to listening, identifying and addressing needs of our clients and colleagues.
- 11. Take _____ for a customer's problem or complaint even if it's not your fault.
- 15. Our value of being ___________ emphasizes a commitment to excellence in our specific field.
- 17. To express dissatisfaction, a customer would raise a _______.
Down
- 1. Our value of being________ embodies a culture where caring for clients and colleagues is demonstrated through our actions and behaviours.
- 2. Build _______ with customers by being accurate and delivering on time.
- 3. _____________ is a list of points to be considered in a task.
- 4. Always _________ when the company is at fault.
- 6. Go the extra ____ for your customers.
- 8. To drive excellence, we need to stay ______.
- 9. Impress customers and make them eager to _____ you to others.
- 10. Making customers happy means ____ their expectations.
- 12. ______ is your ability to relate to the customer.
- 13. _______ is a Violation of code of conduct.
- 14. A _________ customer will always return.
- 16. ____________ is a valuable indicator of customer happiness.