Across
- 1. As of May 7 2013, customers subscribing to Telelatino (TLN) will see the price of the channel increase from $2 to $____
- 5. A new self-help page is now available on telus.com for customers who are _____ their TELUS services.
- 6. If you suspect a billing issue, you should submit a ____________. e.Remedy tickets are no longer required for ANY billing issue. (3 words no spaces)
- 10. Effective April 12, 2013 the labour and material rates are being consolidated and simplified. Consolidated labour rate: $100 per hour ($___-___ per 15 minutes)
- 11. A blocking error message may be encountered when attempting to create a new BAN on an existing customer with no open BAN's: "The customer already has nPlay discount. No new billing account can be created." In this case, the workaround is to create a new customer _________
- 13. Get a ______ programming credit when your customer signs up for 'new' Optik TV with install from April 20-21, 2013
Down
- 1. If the client does not have a TN in DT1, ie. a client without an account, an email only client or a TSTV only client, the client’s CBR should be entered into the _________
- 2. If you receive a call from a customer who requires language assistance, you should contact your _____ to find an agent for the call back.
- 3. Effective April _________2013 the 3D channel on Optik TV is now on channel 3000.
- 4. Do not transfer customers to Assure for help ordering _______
- 5. The issue with FFH agents not being able to use the softphone option ________ has been fixed (2 words, no spaces)
- 7. What channel is now available in HD on Optik TV channel # 732?
- 8. Our team builder for team LEGENDARY is May ____.
- 9. If a customer no longer wants to access their account on telus.com, you can delete the profile in OST (One Stop Tool). But a profile can only be deleted when there is no BANs attached (linked) to the profile. If there is still a BAN attached, you would ________first, then delete.
- 12. The free preview for _____ (601) has been extended until Apr 16, 2013