Across
- 3. When clicking on the system ID, what is the name of the assignment block that lists all Support Package names for the software component versions?
- 5. How many hours is the maximum session time displayed on top of the BCP screen?
- 6. What appears in BCP if an incident is forwarded without fulfilling the IRT?
- 8. In which assignment block can you check the customers search history?
- 11. Which function enables you to create a collection of your favorite notes, that you frequently use in incidents (Tools menu)?
- 13. What action will be triggered in a BCP incident if you press keyboard shortcut “ALT+P”?
- 14. What is the name of the function that enables you to pull back an incident from customer side?
- 15. For which acquired company were functions like “Mass Update” (in Inbox result list) and “Ongoing Response Time (ORT)” (Assignment Block Details) created?
- 16. How is the button called that enables you to save the incident and transfer it to customer action.
Down
- 1. Which button in the Inbox returns the selections to the default and clears the result list?
- 2. What is the button in an incident called that enables you to copy the direct link to the incident to your clipboard?
- 4. Which column in the Inbox shows the timestamp of the last communication provided to the customer (Reply, Info To customer, Call to Customer)?
- 7. Which search criterion should you use in “Administration > Notification Subscriptions” to search for Subscriptions you have created?
- 9. Which search criterion should be used to find incidents where a specific processor is listed in the Action Log?
- 10. In which assignment block of an incident can you link a related incident?
- 12. In which BCP menu do you find the function “Create Incident (SMP)” that can be used to create an incident on behalf of a customer, e.g. in order to split an incident with more than one issue reported?