crossword PAD253 GURUS

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Across
  1. 6. Armand V. Feigenbaum
  2. 8. Deming 14 point
  3. 9. Deming cycle
  4. 10. Kaoru Ishikawa
Down
  1. 1. 4 absolutes quality management
  2. 2. Philip crosby
  3. 3. quality trilogy
  4. 4. Pareto analysis
  5. 5. service quality expert
  6. 7. customer equity