Crossword Puzzle 3

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Across
  1. 3. Connectivity
  2. 6. Resoure to save policy and procedures to go back and look if needed
  3. 7. For emails to stay in touch with other departments and receive updates from SLAM
  4. 8. To help find resources on how to properly asist customers and follow proper policy and procedures
  5. 10. to take calls and speak to customer to assist with their needs
  6. 11. to reach out to mentors and facilitators for assistance if needed
Down
  1. 1. To look through customer accounts and perform basic functions
  2. 2. To service and perform maintenance on customer accounts
  3. 4. To clock in and out to keep accurate time record of the time we work
  4. 5. To put customer notes while assisting them
  5. 9. To Help properly KYC customers