Crossword Puzzle 4

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Across
  1. 2. headset that allows us to speak with our customers on calls
  2. 6. Chat that allows us to communicate with peers for assistance
  3. 7. allows us to know how to KYC customers based on customers inquiry
  4. 9. application that allows us to service customers accounts (i.e. disputes, debit card maintenance, online banking)
Down
  1. 1. "PNC" google" allows us to search tools and resources to help assist customers
  2. 3. essential part of hardware for us to be able to work from home and see customers account information
  3. 4. essential in making sure we have access to all the tools and resources to be able to assist customers
  4. 5. allows calls to come through to us, enables us to mute, transfer, ect.
  5. 8. essential in allowing us to type
  6. 10. Application used to view and service customers profiles