Across
- 4. involves tasks that must be performed to attain organizational goals
- 5. degree to which decision making is concentrated at a single point in the organization
- 7. purpose that an organization strives to achieve
- 8. plans that are clearly defined and leave no room for interpretation
- 12. customer departmentalization is increasingly being used
- 14. abilities crucial to success
- 16. combination of any two or three groups
- 17. formal and coordinated group of people
- 18. consciously monitors performance and tasks
- 19. basis by which jobs are grouped together
- 21. guiding the activities of the organization members in appropriate directions
- 22. basis of territory or geography
- 27. plans that apply to the entire organization
- 29. degree to which decisions are made by lower-level employees
- 30. plans with a time frame beyond three years
Down
- 1. degree to which jobs within the organization are standardized
- 2. often integrates summation of the firm's values
- 3. obligation to perform any assigned duties
- 6. tasks and activities involved in directing an organization
- 9. plans that encompass a particular operational area of the organization
- 10. groups jobs on the basis of common customers
- 11. responsible for directing the efforts aimed at helping organization to achieve their goals
- 13. combination of knowledge, skills, behavior and attitudes that contribute to personal effectiveness
- 15. plans covering one year or two
- 20. plans that are flexible and set out general guidelines
- 23. set of behaviours associated with a particular job
- 24. assigning the planned tasks to various individuals or groups
- 25. ongoing plans that provide guidance
- 26. written by looking ahead in the future
- 28. groups jobs by functions performed