Crossword Puzzle BAU

4. What program do we grant Urgent Payments in?
5. What is the acronym for the team that can set up a un-contracted TPO payment for Income Management?
7. The first E in EPED stands for?
9. The type of nominee that receives the customer’s payment on their behalf is a _______nominee.
11. What does the O stand for in TPO?
12. What workflow do we use to view the current balance on a customer’s Basicscard?
14. There are two types of allocation methods when it comes to Basciscards, they are Partial and ______.
17. What is the name of the tool we use to complete and Email Release?
18. What does the second O in PORO stand for?
19. What program do we create Centrelink records in?
20. If the customer get the error code RFM57 what message trigger are they getting?

1. In the hierarchy of Income Measures what is the third measure?
2. We work in a _______ centre.
3. What workflow do we use to move money from the Basicscard to the Income Management account?
6. Centrepay is a ______ bill-paying service that is free for Centrelink customers.
8. What is the acronym for the team that can assess a customer for an exemption from Income Management?
10. What is the preferred payment method for an Urgent Payment?
13. What screen does DL take you to in Customer First?
15. If the customer is getting the error code RFM20, this is because the customer has entered the wrong _____.
16. What type of payment can be granted once every 12 months, provided they have been on JSP for 3 months?