Crossword puzzle-Managing people-PCM

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Across
  1. 1. Collection of individuals who interact regularly and depend on one another to achieve shared goals.
  2. 3. A situation in which two or more parties perceive their goals as incompatible.
  3. 4. Poor group decision-making caused by excessive desire for harmony or consensus.
  4. 5. A type of power based on official authority.
  5. 8. A type of power based on the ability to punish.
  6. 9. A communication network where one central person controls information flow.
  7. 11. Expected functions or parts performed by members within a group.
  8. 12. A type of power based on control over incentives.
  9. 13. Shared standards of behavior and expectations within a group.
  10. 15. Communication that moves between superiors and subordinates.
  11. 17. People who connect different departments or units.
  12. 18. A creative group technique that encourages generating many ideas without criticism.
Down
  1. 2. A type of power based on charisma and respect.
  2. 4. Individuals who control the flow of information in an organization.
  3. 6. A communication pattern in which members communicate equally with one another.
  4. 7. A conflict mode in which one side gives in to preserve harmony.
  5. 8. A conflict mode where both sides work toward a win-win solution.
  6. 10. Communication that occurs between departments or peers.
  7. 14. A type of power derived from knowledge and skills.
  8. 16. A communication structure in which information moves linearly from one person to another.