Crossword Puzzle Set 2

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Across
  1. 1. The standard considering our body language and our level of professionalism in front of our guests
  2. 5. Being an acclaimed property on Travel + Leisure's 2024 It List. Name the category.
  3. 7. Second Regent hotel in Shanghai with a scenic view
  4. 9. One of the Forbes classification about how we treat our guests with kindness and respect. It accounts for 16% of total Star Rating score.
Down
  1. 2. Our target rating in Forbes Travel Guide
  2. 3. It is everyone’s responsibility. One of the Forbes classification about hygiene and maintenance in Hotel.
  3. 4. Number of sets of live music that is offered in Lobby Lounge starting from Apr 25, on every Thursday, Friday and Saturday.
  4. 6. Quality shown by hotel staff who listen, care, and anticipate guest preferences
  5. 8. Restaurant that offers Saturday Brunch starting from Apr 1, 2024 in Regent Hong Kong.