Across
- 3. A positive ____ is required for delivering excellent customer service, another word for outlook.
- 5. Recognize with gratitude; be grateful for.
- 7. People who keep coming back to your business (2 Words).
- 9. Customer complaints should be seen as _____ to improve service.
- 10. Lend an ear ,___________ to what the customers have to say,
Down
- 1. The ultimate goal is to ensure excellent customer_______, another word for contentment.
- 2. We have to listen to customers ____ to improve our processes.
- 4. Delighting your customers means _____ their expectations.
- 6. The action of helping or doing work for someone, act of assistance
- 8. Understanding and identifying with your customers’ feelings is called.