Across
- 2. Protecting patients from harm
- 3. Words used to stop the line
- 8. Raise a concern up the chain
- 11. Ability to recover after setbacks
- 12. Goal of eliminating preventable harm
- 13. Voice a concern respectfully
- 14. Repeat-back to confirm understanding
- 15. Structured format for critical information
- 16. Built-in backup protection
- 18. Following the expert in the room
- 19. Clear exchange of information
Down
- 1. Reduce variation in process
- 3. Double-checking each other for accuracy
- 4. Staying alert to small failures
- 5. Working together toward a shared goal
- 6. Review after an event to improve
- 7. Short planning discussion before action
- 9. Fair accountability without blame
- 10. Open sharing of safety concerns
- 17. Foundation of strong teams