CS Chapter 3 Know before You Sell Vocabulary Puzzle (from Textbook)

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Across
  1. 2. is an agreement in which the seller reserves an item for a consumer until the consumer completes all the payments necessary to pay for that item.
  2. 4. the offering to a customer of a complimentary item or a suggested item to get them to purchase more (hyphenated)
  3. 9. ______Relationship is between two people and has to do with the feelings that a customer has about a store or sales associate and what the sales associate feels about the customer
  4. 11. a similar item that can be offered to a customer that is similar to what they are requesting when you do not have them in stock.
  5. 13. to keeping something private
  6. 14. How much worth or usefulness something has to a person
  7. 19. Staying calm when dealing with rude customers; how to deal with angry customers.
  8. 21. the action of repeating the same act over and over
  9. 22. ______ _______ programs are programs that rewards customers who often buy products from same store. Ex. Frequent Shopper card. (2 words)
  10. 23. products that are good only for a specified period of time and then spoil
  11. 24. advantage or reward you get from the products features.
Down
  1. 1. this happens when a customer comes into a store and wants only a particular “brand” of merchandise (two words)
  2. 3. a conclusion a person comes to based on what you heard and saw
  3. 5. a product which goes with something that the customer is already buying (two words)
  4. 6. a practice in which a store promises to match another store's prices for certain products. (two words)
  5. 7. How much value something has
  6. 8. Genuine; the real thing
  7. 10. type of selling where you press (forcefully) someone to buy something (two words)
  8. 12. a problem someone has
  9. 13. making an item for sale more personable for a customer
  10. 15. the action of something being altered or modified
  11. 16. Guarantee given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time.
  12. 17. A person is ______ if they hold back on feelings and opinions.
  13. 18. _______ is when a salesperson sells a slightly higher item to a customer who originally wanted a lower priced item.
  14. 20. _______Listening is a way of listening and responding to another person that improves mutual understanding.