CS Social Scramble!

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Across
  1. 1. - To determine needs, we ask ___ questions
  2. 4. - Your title
  3. 5. - Who we are
  4. 6. - When we dig beneath the surface to discover the root cause of an issue, we Operate At ____.
  5. 13. - Communicating effectively, honoring obligations
  6. 16. - Send organizational process improvement suggestions here.
  7. 17. - We focus on these when communicating resolutions. The opposite of limitations.
  8. 18. - When a post asks for action from a customer.
  9. 19. - Surprise opportunities
  10. 20. - When we see something, we take action and we treat Chewy resources as our own to Act as an ____.
  11. 22. - A great majority of the cases we deal with consist of this.
  12. 24. - Meet/converse regularly to educate and bring people together.
Down
  1. 2. - We use this daily.
  2. 3. - Because who needs complicated?
  3. 5. - We and everyone we work with are these.
  4. 7. - Setting visions, promoting innovation.
  5. 8. - IG and FB are part of this group.
  6. 9. - Understand their needs, 7 star experience
  7. 10. - Memorable/viral engagement
  8. 11. - Our busiest time; not a valley.
  9. 12. - Bird app
  10. 14. - We should always go to this length for our customers.
  11. 15. - Let all organizations know a customer's pets better.
  12. 21. - We lead in with and maintain this when CS inquires exist
  13. 23. - Photos/videos taken and sent to us by customers