Across
- 1. – The ultimate goal of taking ownership in CSAT
- 4. – Accepting accountability even when challenges arise
- 6. – Acting without waiting to be told
- 7. – Delivering on promises consistently
- 8. – Taking responsibility for actions and outcomes
Down
- 2. – Going beyond expectations to resolve issues
- 3. – Built by following through on commitments
- 5. – Showing genuine concern for customers