Across
- 3. commercial transactions conducted electronically on the internet
- 4. A type of refund fraud in which a customer purchases a new item and then returns a damaged or broken identical item. (2 words)
- 9. includes a variety of ways that dishonest people use the retailer's return system and processes for personal gain. (2 words)
- 10. Taking an item from a store without paying for it
- 12. purchasing an item for a special event, using it but keeping the tag on, and then returning it
- 15. Preventable, but unintentional, errors made as the result of paperwork, system, administrative, clerical or other inadvertent mistakes. (2 words)
- 16. a type of fraud often automatically detected as a payment is processed through a POS system (4 words)
- 17. occurs when a thief takes a lower-priced item out of a package are replaces it with a higher-priced item. (2 words)
- 18. dishonest customers order merchandise online and then falsely claim that they did not receive it or that their identity was stolen (2 words)
- 19. thieves use someone else's stolen personal information to purchase merchandise (2 words)
- 23. when a shopper takes an item and moves it from one location to another (2 words)
- 24. When someone stays in the store for a long period of time, they are ______.
- 25. people who frequently come into the store but never buy anything (2 words)
Down
- 1. a type of ecommerce fraud in which cyber-criminals create programs to test randomly generated card numbers and CVV codes until they find a combination that works. (2 words)
- 2. This type of surveillance device called (EAS) used to prevent item theft that are embedded in tags that are attached to merchandise by the manufacturer or store employee. (2 words)
- 5. the deliberate act of damaging or destroying company property
- 6. A type of camera used to watch areas of the store, including the sales floor and other locations.
- 7. retailer costs/expenses caused by either deliberate or unintentional human actions. (2 words)
- 8. a type of fraud where thieves use stolen login information to access customer retailer accounts/loyalty accounts (2 words)
- 11. A type of anti-theft device that's attached directly to clothing items. When they are removed without the proper tool, ink is released and can ruin the clothing. (3 words)
- 13. a type of refund fraud in which the thief finds discarded receipts, looks for items that match the items on the receipt and attempts to return them(2 words)
- 14. a form of payment not commonly used today but retailers tend to process them as an electronic fund transfer immediately rather than a deposit
- 20. when a retailer's suppliers commit fraud (2 words)
- 21. A type of fraud by employees where they give products away by passing them at the POS without actually scanning them, scanning only a portion of the items
- 22. A preventable loss caused by deliberate or unintentional human actions.