Across
- 2. a person appointed by court
- 6. national provider information
- 8. genetically handicapped persons program
- 9. customer service representatives
- 11. will be offered after every beneficiary call
- 12. contacts related to status, overrides, rejects
- 13. health access identification
- 15. the action of process
- 18. put off to later time
Down
- 1. a feature available through web portal
- 2. cover my meds
- 3. national drug code
- 4. voice interpreter network
- 5. to identify nature of illness
- 7. managed care plan
- 10. refuse to give or grant
- 12. customer service center
- 14. protected health information
- 16. interactive voice response
- 17. special requirements for beneficiary