Across
- 1. Refers to an internal system used to create a BOS or RBOS. It also contains a purchase history for Cellular Sales customers, company roster and available inventory
- 3. dropdown menu where you would locate other important references, such as Customer Service Inquiry Ticket, Pay My Bill, Chargeback Submission Form, and Rebate Center
- 5. A return receipt for any device and/or accessory originally purchased in a Cellular Sales store
- 7. Form used by representatives for any commissions discrepancies
- 9. The dropdown box is interchangeable and allows you to select different search options
- 11. Is the only way, within CSOKI, to locate a customer using their first and last name
- 13. A receipt of any device and/or accessory purchased in a Cellular Sales store
Down
- 2. Store location front facing sales individual who submits tickets and is to be contacted regarding customers they worked with
- 4. CSOKI employees this to order accessories that are not available in-store or are out-of-stock. In addition, we can locate accessories and the process on how to return accessories
- 6. Refers to a markets back office that looks over inventory, POS docs/paperwork and refunds for in-store purchases
- 8. Used to locate store numbers, store abbreviations, outlet ID’s and store addresses
- 10. Refers to the time of which a sale occurred
- 12. Allows you to look up individual representative schedules or store staffing