Across
- 1. from work, Harsha has a keen interest in sports. He was the college captain for three years in inter-college basketball and played for state C division basketball clubs like Ambedkars and Young bulls. He also participated in a decathlon tournament in 2018 and secured the 3rd runner-up position.
- 3. his machine application experience and knowledge, Bhagwan found a workaround solution by using relay R1 in their SE ATV930 drive sets for under voltage protection level of 255 VDC (programmable). They tested the solution on 3-4 machines during every machine cycle and achieved success in each one.
- 6. the customer asked for control stop using DC bus power supply of ATV930 VFD, the company's L3/R&D team said it was not possible.
- 9. lessons learned from this experience included the importance of reaching a conclusive agreement with customers regarding the Quality Plan, early engagement with stakeholders in case of repeated failures, and closing the loop on corrective actions.
- 10. known for their stringent Quality Work Plan, closely monitors it with a dedicated quality team. However, issues related to short shipment, wrong shipment, product changes, and non-functioning products were identified during the incoming quality inspection, leading to rejections. Customer satisfaction was affected, and the Supplier Corrective Action (SCAR) required improvement as per customer requirements.
- 12. final benefit was a hassle-free customer experience with fewer non-conformances, resulting in increased customer confidence and containment of future relationship risks. The disruption score significantly improved from 85% in 2022 to a perfect score of 100% in Q1 2023.
- 13. Cable Industries manufacturing company that faced a recurring problem. The cage motor would freewheel during undervoltage conditions, causing cable strands to twist and break, resulting in time-consuming repairs and reduced cable quality. The company reached out to their technical support agent, Bhagwan Dasila, for help.
- 15. address these challenges, Schneider' CS&Q formed a cross-functional team to identify specific requirements for this unique situation. Collaboration between CS&Q Sales, Plant Quality, and other stakeholders began to minimize failures. Additional inspections were implemented at the Hyderabad plant, ensuring stricter scrutiny of products before delivery. In the case of bonded warehouse supply, sourcing plants incorporated additional checks for approval.
Down
- 2. to Bhagwan's technical expertise and prompt resolution of the issue, the company received appreciation from their National Sales team and opened a pathway for future orders of similar machines from the OEM and end-users. This also saved a business worth 10 crores with the existing OEM, resulting in increased customer satisfaction.
- 4. 2012, Harsha started a new journey at Schneider Electric as a technical support engineer. His consistent performance and dedication led to his on-role appointment just six months later. Harsha's passion for handling email customers and challenges motivated him to learn more about the 3-phase process and order creation.
- 5. story is one of resilience, perseverance, and dedication. His passion for customer service and sports makes him an inspiration to many.
- 7. journey from being a sales representative during his engineering studies to becoming a technical support engineer for ITB product support at Schneider Electric is a story of dedication and hard work.
- 8. :- Harsha
- 11. May 2021, he achieved 100+ RTR with only four NO's of NSS response from customers. Currently, he is part of the VIP team supporting ETS and VIP customers with different Bu's.
- 14. completing his engineering degree, Harsha had a brief stint as a sales engineer at Elcamino Technologies, but he soon realized that his true passion lay in IT hardware support engineering. He joined Orient Technologies as a customer support engineer, where he worked for over five months .