CSR Refresher Training: Part 1 with Geissell and Tanya

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Across
  1. 1. Krill Oil 90-Day Supply arrived with leaking capsules.
  2. 4. Customer no longer needs PTS Parts purchased.
  3. 5. There's a SiteWide sale and customer cannot use their extension code.
  4. 6. After trying the Dehydrated Dog Food, Fluffy started whining and threw-up.
  5. 8. Can take take about 24-48 hours to clear.
  6. 9. Can be claimed under promotional codes.
  7. 11. If the customer has used this method before, once it is received by the RMA team, the order will be processed right away.
  8. 12. After consuming Miracle Whey, customer had severe stomach pains.
Down
  1. 2. Customer has requested order to be Intercepted back to the warehouse.
  2. 3. In order to process the order, the customer's Driver's License number.
  3. 7. Customer had to be hospitalized for 7 days after consuming Astaxanthin, due to severe internal bleeding.
  4. 10. Refunding an order after 240 days of purchase date.