Across
- 4. Reporting platform mentioned in the newsletter
- 5. CSS uses this to identify trends and support decisions
- 6. Leadership role receiving additional capability support
- 9. System being used as the single source of truth
- 11. Power BI helps improve operational visibility
- 12. The new operating model being rolled out globally
Down
- 1. The CSS focus for frontline leadership is “High ________”
- 2. Global project improving customer feedback frameworks
- 3. The TOM rollout is continuing across more countries
- 7. Feedback metric alongside CSAT
- 8. Teams are embedding new ways of working
- 10. Customer satisfaction measure used across CSS