Across
- 3. First thing to do when answering a call
- 6. The opposite of negative
- 7. Taking personal responsibility for a customer complaint
- 10. Acronym of the system to record calls
- 11. To relate to another person’s situation
- 14. A library to find information on-line
- 15. First name of the current Director of the C4
- 16. Street name that DFAS Cleveland is on
Down
- 1. Someone who has won first place in a competition
- 2. Best city in the nation
- 4. Used for group meetings and direct messages
- 5. A database to retrieve archived customer documents
- 8. Being of service or assistance
- 9. The act of giving support to someone
- 12. Most important person of your team
- 13. Next person up from a CSR in the “Chain of Command”