Across
- 2. what tells us how pleased a customer is
- 4. collaborating with your colleagues
- 7. the quality of being nice
- 9. being free to help a customer
Down
- 1. first contact we should reach a...
- 3. adjusting to new situations
- 4. a good rapport is when the customer can [] us
- 5. speak as if you are
- 6. what should you do when a customer is talking
- 8. the ability to share the feeling of another