Across
- 5. is the catagory when the customer complain about Multiple Contacts/Transfers Necessary or the lack of follow up
- 7. is used in the system of record if the customer search results do not return any customer information.
- 9. is the catagory when the customer complain about payment/Posting Issue or suit Filed in Error
Down
- 1. text box is character limit is indicated under the field.
- 2. is Concern (or dissatisfaction) with a bank product, service or employee conduct that would require corrective action to remediate an issue caused by the bank.
- 3. Pressure Employee used unethical tactics or pressure on the customer to submit a payment or open undesired new accounts and services.
- 4. When in doubt
- 6. is an existing account holder, an Authorized Third Party (ATP), a guarantor or an applicant for a Bank of America product or service.
- 8. Misconduct is when an employee knowingly and unethically violated company policy or code of conduct