Across
- 3. Be flexible in your communication style to accommodate different cultural _____
- 6. Avoid making assumptions based on appearance or cultural _______
- 8. A universal way to set a positive tone
- 9. Show appreciation for customers' business
- 10. Respect personal space and avoid invading ______
Down
- 1. Offer assistance in a non-intrusive _______
- 2. Engage customers by asking open-ended _______
- 4. Be mindful of cultural ______ that may influence interactions
- 5. Know a few basic greetings in the languages spoken by your customers
- 7. Use respectful language such as "Good morning" or "Good afternoon"