Across
- 3. Role delivering 1-to-1 coaching and group sessions
- 4. Team driving continuous development
- 6. Function ensuring quality and compliance
- 8. Team responsible for Customer Protection Days & capacity
- 10. Role supporting software rollouts and resolving bugs
- 13. Team boosting morale and professional growth
- 15. Improving end-to-end customer experience
Down
- 1. Relates to finding things quickly
- 2. Role coordinating major initiatives
- 5. Chat-based support team
- 7. Team ensuring customer day-to-day banking support and oversight
- 9. Team reviewing complaints and implementing improvements
- 11. Team handling complex queries on fraud and money transfers
- 12. Core focus of all teams
- 14. Metric improved through coaching