Across
- 3. Used to manage and fulfill a variety of service requests related to Third Party orders
- 4. Used to send a customer a Merchandise Return Label (MRL) or call tag when it cannot be created in CX Hub
- 5. A pre-owned luxury handbag, watch, and jewelry seller
- 8. A tiered loyalty program where members earn points on purchases, except for Gift Cards, services, and fees
- 11. Determined by UPC availability, and if an item is unavailable, a credit will be issued instead
- 13. Customer claims they did not receive their merchandise
- 14. Customers necklace was delivered with the clasp broken, what claim would you file?
- 15. System that allows users to locate customer loyalty account info, store & online transaction history, and submit Sales Audit eForms.
- 16. A platform used to communicate with Seller, refund, and other escalated issues
Down
- 1. An order verification system that reviews online & store send orders to fight fraud
- 2. Shipped and sold from a separate warehouse
- 6. An AI-driven tool that enhances search capabilities, containing articles to assist with service
- 7. A system used to quickly access receipts, confirm returns, and prevent double refunds
- 9. Used for service recovery such as pulling up orders
- 10. Where $10 in rewards is issued for every 1,000 points earned, it expires 30 calendar days after issued
- 12. Broken merchandise: glass, china, dishes, perfume bottles, nail polish, etc qualify as:
- 14. A customer receiving two left shoes qualifies as: