Customer Care and Billing

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Across
  1. 3. LINKS THE LEFT TO THE RIGHT SIDE OF THE "V" MODEL DURING START SERVICE PROCESS
  2. 5. HYPERLINKS TO FREQUENTLY USED PAGES OR URLs
  3. 8. DISPLAYED IN THE DASHBOARD, A_______ IS A NOTIFICATION THAT IMPORTANT CONDITIONS EXIST
  4. 9. A RECORD OF VERBAL OR WRITTEN COMMUNICATION WITH CUSTOMER
  5. 12. DEMOGRAPHIC INFORMATION ABOUT AN INDIVIDUAL OR BUSINESS ENTITY ASSOCIATED WITH LADWP
  6. 13. A TASK THAT IS ASSIGNED TO A USER IN CCB
  7. 14. DEFINES CONNECTION POINT THROUGH WICH SERVICE IS DELIVERED
  8. 15. ENTITY FOR WHOM A BILL IS PRODUCED
Down
  1. 1. DESCRIBES THE ADDRESS AT WHICH SERVICES ARE PROVIDED
  2. 2. FEATURE THAT IS ATTACHED TO A RECORD
  3. 3. A BLUE UNDERLINED 'HOT SPOT' IN CCB THAT, WHEN CLICKED, TAKES END USER TO ANOTHER PAGE OR CAUSES AN ACTION
  4. 4. THE PERCENT SIGN (%) IS THIS CHARACTER IN CCB
  5. 6. DIAGRAM THAT SHOWS RELATIONSHIPS AMOUNG DATA IN CCB
  6. 7. OFFICIAL ONLINE REFERENCE GUIDE FOR CISCON
  7. 9. MAIN SCREEN OF CCB THAT IS USED TO SEARCH RECORDS AND VIEW BASIC INFORMATION
  8. 10. HANDLES EVERY ASPECT OF UTILITY CUSTOMER INFORMATION
  9. 11. LOCATED ON THE RIGHT SIDE OF THE CCB SCREEN, DISPLAYS IMPORTANT ACCOUNT INFORMATION