Across
- 3. Satisfactory answer or settlement
- 7. Post-purchase support
- 9. Expression of dissatisfaction
- 12. Written record of a customer's concern
- 13. Exchange of information or messages
- 14. Input or opinions given by customers
- 15. Keeping something or someone for the long term
Down
- 1. Representative who assists customers
- 2. Phone queue waiting time
- 4. Understanding and sharing feelings
- 5. Real-time customer support channel
- 6. Adherence to rules or regulations
- 8. Issue's advancement to a higher level
- 10. Incoming customer contact
- 11. Regaining a lost customer