Customer Care & Cap Metro

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Across
  1. 3. Buys a product or service
  2. 9. Twitter or Facebook
  3. 11. General character or attitude of a situation
  4. 13. Open-ended that encourages more in-depth thinking
  5. 15. Oversees a person or activity
  6. 18. Affordable fare to low-income riders
  7. 19. Within one's power
  8. 20. Used to convey meaning, tone, and actions
  9. 23. door-to-door shared-ride service
  10. 26. Itinerary to move from place to another
  11. 28. Work done by a group of acting together
  12. 29. Allegiance
Down
  1. 1. Increase in the intensity or seriousness
  2. 2. Dutifully firm
  3. 4. Ability to concentrate on what someone is saying
  4. 5. Content
  5. 6. Habit of calm behavior
  6. 7. To understand and share the feelings of another
  7. 8. CapMetro fare medium
  8. 10. Customer Comment Report
  9. 11. General character or attitude of a situation
  10. 12. Showing intense and eager enjoyment
  11. 14. Recover quickly
  12. 16. Event that happens during spring summer fall
  13. 17. Measure of performance
  14. 21. Goes into effect after your third trip
  15. 22. Feeling or showing deference
  16. 24. Having insight
  17. 25. Provides real-time schedules
  18. 27. On-demand service