Across
- 4. the commercial organization and operation of holidays and visits to places of interest
- 5. matter where You stand ( working in a hotel / hospitality establishment ) , once You see the customer is worth more than a thousand words smile
- 6. repeat
- 11. assists
- 12. Wi-Fi
- 14. a system of communication used by a particular country or community.
- 15. clients tourists
- 16. culture
Down
- 1. is always right
- 2. look after and provide for the needs of
- 3. an establishment providing accommodation, meals, and other services for travelers and tourists
- 6. character
- 7. expertise
- 8. friendly and generous reception and entertainment of guests, visitors, or strangers hospitality
- 9. exchanging of information by speaking, writing
- 10. belonging to or coming from another country
- 13. an act of going to see a place as a guest