Customer Care Excellence

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Across
  1. 1. What did Des just purchase
  2. 3. Indicator that partial permissions need updated
  3. 5. I know how frustrating this can be, let me walk you through it.
  4. 8. Kind of dog Bob has
  5. 9. KS page to ref for consolidation pros and cons
  6. 10. Name of Amy's cat
  7. 11. Corr to search to see if death certificate received
  8. 12. Where did Dawn move here from
  9. 14. Maximum dead air seconds allowed
  10. 16. days a federal loan past due for NYC Lang Pref updated
  11. 17. How to setup account on NCW
  12. 18. Letter to send if Mortg Co needs Est Level Ext Plan
  13. 20. Offer this option for COMM prior to a FORD
Down
  1. 2. Payment option in which auth script needs read
  2. 4. Refer borrower for more info on PSLF
  3. 6. Remove if borrower states BK is filed
  4. 7. So just to make sure no further questions, here is what we discussed today
  5. 9. ks Page to review when brr has mentioned DRO
  6. 11. Name of Tori's roommate
  7. 13. Close the loop for credit bureau inquiry
  8. 15. Class screen to see if consolidation summary has sent
  9. 19. Number of days until PIF letter sends to borrower