Customer Care Things to Know

1. Must be created by the resolution department to return an international order
4. I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.
6. I’m found in OMS and can be used to determine why an order was cancelled.
8. I appear on a customer’s account after an order attempt.
10. Offered to a customer when a return is made without a receipt.
11. I am to a customer to return an item free of charge.
12. Promotion that gives a customer 5% for all purchases.
14. I am an order where an item(s) was not shipped and the customer was charged.
18. Used to send Cancellation Request to GSI (three words)
22. I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
23. I am needed to receive a full refund back onto the original form of payment.
24. I show you order status – used specifically for cancellation requests.
26. Offered to a customer if their coupon was not applied to an order.
27. We ship all orders placed @ www.thechildrensplace.ca
28. I’m an order where an item(s) was not shipped and the customer was not charged.

2. I can help you answer a customer’s question and guide you through a call.
3. I am the company that sends The Children’s Place merchandise to Turkey.
5. Also may be offered to a customer if their coupon was not applied to an order.
7. Customers call me if they have a question concerning the purchase of an eGift Card.
8. Aside from the website, I can be used to search a store by postal code.
9. When I am selected in Astute, I will transfer the case to the Loss Prevention department.
13. I allow you to search for merchandise in stores and online.
15. I am selected when offering the customer a discount for use online.
16. I am selected for store complaints when the customer does not ask for a return call by the DM.
17. Policy that allows a customer to return defective merchandise.
19. Store transaction that results in two charges being placed on a customer's account.
20. Only in store payment type that offers cash back, aside from cash.
21. I am needed to redeem a gift card online @ www.childrensplace.com.
22. Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
25. I am the system that can be used to research fraudulent order complaints.