Customer Care Things to Know #1

3. I can help you answer a customer’s question and guide you through a call.
4. Policy that allows a customer to return defective merchandise.
5. I am selected when offering the customer a discount for use online.
11. I show you order status – used specifically for cancellation requests.
12. When I am selected in Astute, I will transfer the case to the Loss Prevention department.
15. I am to a customer to return an item free of charge.
17. Offered to a customer if their coupon was not applied to an order.
18. Aside from the website, I can be used to search a store by postal code.
19. Must be created by the resolution department to return an international order
20. I am needed to redeem a gift card online @ www.childrensplace.com.
23. I am an order where an item(s) was not shipped and the customer was charged.
26. I am selected for store complaints when the customer does not ask for a return call by the DM.
27. I am needed to receive a full refund back onto the original form of payment.
28. I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.

1. Customers call me if they have a question concerning the purchase of an eGift Card.
2. Used to send Cancellation Request to GSI (three words)
6. I am the system that can be used to research fraudulent order complaints.
7. Store transaction that results in two charges being placed on a customer's account.
8. I appear on a customer’s account after an order attempt.
9. Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
10. Offered to a customer when a return is made without a receipt.
11. I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
13. Promotion that gives a customer 5% for all purchases.
14. I am the company that sends The Children’s Place merchandise to Turkey.
16. I allow you to search for merchandise in stores and online.
21. I’m found in OMS and can be used to determine why an order was cancelled.
22. We ship all orders placed @ www.thechildrensplace.ca
24. I’m an order where an item(s) was not shipped and the customer was not charged.
25. Only in store payment type that offers cash back, aside from cash.
26. Also may be offered to a customer if their coupon was not applied to an order.