Customer complaints

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Across
  1. 3. Questions which prompt a yes or no answer are
  2. 5. When dealing with complaints it is important to remain what at all times?
  3. 8. If a business does not deal with customer complaints they could lose what?
  4. 9. Eye contact, smiling and posture are all types of what language?
Down
  1. 1. The most important thing to a business are its
  2. 2. Ignoring complaints is a type of what customer service?
  3. 4. How should business deal with customer complaints?
  4. 6. Customers will feel a variety of what when making a complaint?
  5. 7. listening When dealing with a customer complaint face-to-face nodding is a sign of what?
  6. 10. Questions which require more than one word answers are what?